Anna

Some of our customers find the smell of the air that comes out of Anna for the first few hours after she is put into operation unpleasant. That smell will go away by itself and is nothing to worry about. However, we understand that it can be unpleasant. 

Here is a tip on how to get rid of the smell quicker: On the back of Anna, there is an air inlet which is covered with an air filter and a grid. The grid is removable (see photograph). Please remove the grid and take out the air filter. You can wash out the air filter using your favourite soap and warm water. Rinse the filter well and let it dry completely before putting it back over the air inlet and then reattaching the grid on top of it. The smell of the soap will mask the unpleasant smell until it disappears by itself.

No, a minimum distance of 50 cm from the wall is required for air circulation as otherwise the device would overheat. As Anna is designed to stand on the floor or on a table, mounting her on the wall would constitute misuse at your own risk.

No, Anna is not splash-proof and therefore should not be used near water or where there is a high level of humidity for safety reasons. If there is a high level of humidity in the bathroom (e.g. after you have had a shower), this can cause Anna to short-circuit. The majority of the fan heaters on the market are not suitable for use in bathrooms. The IP21 rating indicates that a device is splash-proof.

You probably haven’t waited long enough. Once you have set the thermostat accordingly, Anna will switch on again automatically if there is a drop in the room temperature. Please note that after switching off automatically, it will be a few minutes before the fan heater switches on again. If you turn up the thermostat slightly, Anna will then switch back on again.

No, for safety reasons a fan heater must not be left unattended.